Description
Requirements
No prior knowledge or experience required — this course starts completely from zero.
Course Description
This comprehensive Desktop Engineering & IT Support Course (2025 Edition) is designed to help you master the real-world skills needed to work as a Desktop Engineer, IT Support Specialist, or System Administrator (L1/L2).
You will learn how to troubleshoot everyday technical problems faced by users and clients and apply practical, industry-standard solutions used by top IT professionals.
This course includes hands-on training with both Windows Client and Windows Server environments, covering installation, configuration, troubleshooting, system maintenance, user support, and more.
Operating Systems Covered
Windows Client Versions
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Windows 11
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Windows 10
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Windows 8
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Windows 7
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Windows Vista
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Windows XP
Windows Server Versions
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Windows Server 2019
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Windows Server 2016
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Windows Server 2012
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Windows Server 2008
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Windows Server 2003
Common Job Titles in IT Support
This course prepares you for multiple IT roles, including:
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Desktop Engineer
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IT Support Engineer
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System Administrator (L1 / L2)
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Helpdesk Support
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Remote Support Engineer
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Field Support Engineer
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Technical Support Specialist
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Remote Desktop Technician
Key Duties & Responsibilities You Will Learn
By the end of the course, you’ll confidently handle everyday IT support tasks, such as:
System Setup & Configuration
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Install and configure hardware, software, printers, scanners, and network devices
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Deploy and manage Windows Client & Server environments
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Set up user accounts, permissions, and workstations
Troubleshooting & Maintenance
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Diagnose and resolve system issues, outages, and performance problems
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Monitor and maintain computer systems and networks
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Repair and replace faulty components
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Test and roll out new technologies
IT Security & Performance
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Implement access controls, backups, and firewall rules
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Ensure reliable system performance based on organizational requirements
User Support & Communication
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Provide in-person and remote technical support
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Respond to service tickets in a timely manner
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Assist and guide users with common technical issues
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Train junior staff when required
Who This Course Is For
This course is ideal for:
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Beginners interested in starting a career in IT
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Future Desktop Engineers
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Help Desk & Remote Support Technicians
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System Administration (L1/L2) Learners
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Anyone looking to build strong IT support fundamentals
Please Note: Files will be included in this purchase only Full Course Video & Course Resources. You will get cloud storage download link with life time download access.
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